Support

Contact ZXApps

For PulseState support, billing-access questions, or privacy requests, email zxapps1993@gmail.com. Include your app version, device model, operating-system version, and a short description of the issue and when it happened. Do not send passwords, payment details, or a full Health export. Redact health values and personal details from screenshots unless they are necessary for the issue you choose to report.

Support is not an emergency or medical-advice service. For a health concern, contact a healthcare professional; for an emergency, contact local emergency services.

• Email PulseState support

No Health data or a refresh error?

First check that Apple Health contains recent records for the metric you expect. In Health > your profile > Apps or Apps and Services > PulseState, enable the categories you want to share. A permission sheet that closes immediately can mean Apple has already recorded your choices; change those choices in Health instead of repeatedly requesting permission.

For Watch-based metrics, check that your Watch is paired, Health and Fitness tracking are configured, and the relevant activity or sleep has actually been recorded. Different hardware supports different measurements. Return to PulseState while iPhone is unlocked and refresh. Allow time for Apple's sync; buying Pro or tapping Refresh cannot create a missing measurement.

Watch or widget showing older information?

Open PulseState on iPhone and refresh, then open the Watch app. The Watch's wellness screens show a summary calculated on iPhone; recording a workout on Watch is a separate HealthKit feature. Keep the devices paired and check connectivity. An update request may be delivered later when either device is unavailable.

Widgets and complications refresh on a schedule controlled by Apple and may not match a just-refreshed app immediately. Check their update time. If the problem persists, contact support with the versions and a description, without sending sensitive records.

Pro access, cancellation, or a refund?

Open the Pro screen and use Restore Purchases with the Apple Account that made the purchase. Confirm that Apple's Subscriptions screen shows an active plan, or that your one-time purchase completed. Internet access may be needed for Apple to verify the transaction.

Use Apple's subscription controls to cancel future renewals. Refund requests go through Apple and are subject to eligibility and consumer law. ZXApps can investigate access problems but cannot view your payment-card details or cancel a subscription on your behalf.

• Apple: manage subscriptions
• Apple: request a refund